Responsibilities

• Outbound calls to players based on payment-related cases

• Collecting and clarifying transaction details (payment method, timing, attempt status, etc.)

• Clearly explaining payment status and standard procedures to players

• Guiding players on next steps within defined internal processes

• Logging call outcomes in CRM / ticketing systems

• Escalating cases to relevant internal teams (Payments / Risk / Technical Support)

• Performing follow-up calls when required

• Over time, the role will expand into a broader set of player support and operational cases within the customer journey, not just payment issues.

Requirements

• English C1–C2 (fluent spoken communication is essential)

• Second language C1–C2:
  Dutch/Spanish/German/French

• Proven experience in voice-based customer support / call center environment

• Experience handling customer cases (iGaming / fintech / online services is a plus)

• Basic understanding of payment flows (cards, e-wallets, online transactions)

• Experience with CRM / ticketing systems

• Ability to follow structured scripts and operational procedures

Working Conditions

• Remote work format

• Competitive compensation package with performance bonuses

• Opportunity to lead and scale SEO direction within the company

• Work in a fast-growing international iGaming company

• Professional and performance-driven team environment

• Career growth opportunities