About the Role
We are looking for a Program Manager (Partnership Team) who will drive the end-to-end launch and delivery of partnership projects with banks, PSPs, and vendors. In this role, you will ensure the scalable implementation of our products through the partner channel — making partnerships work smoothly, predictably, and efficiently.
You will oversee project planning, execution, and delivery; align internal and external stakeholders; and ensure integrations go live on time while bringing consistent client flow and measurable business results.
What You’ll Achieve
You will be successful in this role when:
Partnership integrations are launched on time and operating smoothly
Partners bring new clients and revenue
Internal and external teams stay aligned and informed
All processes are documented, transparent, and scalable
Key Responsibilities
1. Plan & Launch Partnership Projects
Define project scope, goals, and implementation requirements
Build joint roadmaps with partners
Assign internal owners across all workstreams
2. Coordinate Across Internal Teams
Organize syncs and track progress across Product, Tech, Legal, Support, and Sales
Escalate issues, remove blockers, and keep timelines on track
3. Manage Partner Relationships
Lead project execution together with the partner’s project manager
Run regular syncs and align priorities
Help resolve operational issues quickly and efficiently
4. Ensure Documentation & Transparency
Maintain accurate project trackers in Notion
Create and update the Project Playbook for each partnership
Prepare weekly and monthly status reports
5. Deliver & Launch Integrations
Oversee testing, readiness, and overall launch process
Ensure a smooth end-to-end client journey and support coverage
Validate Go-Live readiness from both sides
6. Evaluate & Scale Partnerships
Monitor partner-driven client acquisition and revenue performance
Identify bottlenecks and lead improvement initiatives
Prepare groundwork for the next stages of partnership growth
Core Deliverables
Live and stable partner integrations
Signed agreements and finalized contracts
Clients successfully onboarded through partners
Documented workflows: onboarding, reporting, SLA, support
Updated Playbooks and Notion trackers
Requirements
3–5+ years of project management experience, ideally in fintech, payments, PSPs, banking, or SaaS integrations
Proven track record of delivering cross-functional projects with external partners
Experience coordinating technical, product, and commercial workstreams
Familiarity with tools like Notion, Jira, Confluence, or similar
Strong ownership mentality and focus on measurable outcomes
Analytical mindset with ability to identify bottlenecks and propose improvements
Customer- and partner-oriented approach