The Revenue Performance Manager is responsible for driving commercial efficiency across Sales, Telesales, and Account Management by owning the CRM and calling system processes, establishing performance metrics, and ensuring consistent execution through SOPs, checklists, and training. Reporting directly to the CRO, this role provides the tools, insights, and frameworks that allow commercial teams to operate with discipline and scale effectively. The Revenue Performance Manager ensures every activity is measured, every process is followed, and every team member has the resources to deliver consistent results.
Key Responsibilities:
1. CRM & Telephony Ownership
Own and optimize the CRM, ensuring accuracy, compliance, and usability across Sales, Telesales, and Account Management.
Integrate and manage the telephony/calling system within CRM to capture and track all call activity.
Monitor call volumes, connection rates, and call-to-opportunity conversion.
Deliver reporting dashboards combining CRM + telephony data for full commercial visibility.
2. Performance Tracking & Metrics
Define and maintain key performance metrics (conversion rates, upsell %, win rates, revenue per rep, call-to-opportunity ratio).
Deliver regular dashboards and actionable performance insights to CRO and commercial leadership.
Identify gaps and recommend corrective actions to improve productivity.
3. SOPs & Workflow Development
Own and update the sales pitch SOP and ensure consistent adherence.
Assist in developing workflows and checklists for Sales, Telesales, and Account Management to ensure standardization and efficiency.
Conduct regular audits on CRM and telephony usage and enforce compliance.
4. Team Enablement & Training
Provide Sales & AM with playbooks, templates, and tools to improve execution.
Deliver regular training on CRM, telephony systems, and sales pitch standards.
Track completion of trainings and measure application in day-to-day execution.
5. CRO Support
Provide data-driven insights and reporting to support decision-making.
Manage commercial projects such as CRM enhancements, telephony rollouts, and process improvements.
Key Metrics You’ll Own:
CRM adoption & data accuracy ≥ 95%.
100% telesales calls tracked and logged in CRM.
≥ 90% adherence to sales pitch and SOPs.
≥ 80% of Sales & AM staff complete trainings on time.
Weekly dashboards delivered on time with accurate data.
Demonstrated uplift in productivity (improved call-to-opportunity ratio, higher win rates, stronger upsell performance).
What We're Looking For:
Arabic-speaking preferred
3–5 years in Sales Operations, RevOps, or Business Operations (preferably in B2B SaaS or fintech)
Expert-level knowledge of different CRM tools
Strong analytical and Excel/Google Sheets skills (SQL is a plus)
Experience with sales forecasting, incentive design, pipeline analysis, and process automation
Excellent communication and project management skills
Ability to influence across departments and levels
A data-driven mindset with a passion for operational excellence