About the Role
Every merchant we sign is revenue waiting to happen, but only once they're live and transacting. You'll own that conversion: taking a merchant from sign-up to approval, to first payment, to actively transacting by day 30, and winning back those who stalled or went quiet. You'll own the metrics that decide whether Fortis acquisition turns into revenue, working closely with Engineering, Design, Compliance, Sales and our acquiring partners.
Responsibilities
What You'll Do
Onboarding & go-live
Own the onboarding funnel across channels - application flows, document collection, eKYB and status visibility
Design and automate approval with Compliance and our partners so standard merchants go live in hours, not days
Streamline terminal assignment, setup and the path to first transaction
First 30 days
Define what an “activated merchant” means and build the journey to get there
Build guided setup, in-product education and milestone-triggered nudges
Hand healthy merchants to the Payments and Retention PM at day 30 with clear handoff criteria
Reactivation
Build win-back flows for approved-but-never-transacted, mid-onboarding drop-off and dormant merchants
Diagnose why merchants go dormant and fix root causes in the onboarding experience
Data & delivery
Own funnel and cohort dashboards; run experiments and prioritise with evidence
Translate regulatory and acquirer requirements into clear, buildable specs
Run discovery-to-launch with Engineering and Design
Requirements
What You'll Bring
Must have
3–5+ years in product management, ideally in payments, fintech, banking or B2B SaaS
Hands-on ownership of an onboarding, activation or growth funnel with measurable results
Working knowledge of merchant KYB/KYC, acquiring, or PSP / payment facilitator models
Strong analytical skills - funnels, cohorts, experiments; SQL a plus
Clear communicator with engineers, Compliance, partners and leadership
Nice to have
UAE/GCC market experience or exposure to CBUAE-regulated products
Lifecycle/CRM or growth experience (activation nudges, win-back campaigns)
Familiarity with eKYB/OCR vendors, workflow or case-management tools
Conditions
As part of our recruitment process, we process candidate personal data for recruitment and selection purposes. This may include recording or transcription of interviews, AI-assisted summarisation of interview notes, and storage of candidate information in our applicant tracking system. These tools support our recruitment team and do not make final hiring decisions without human review. We retain candidate information only for as long as necessary for the relevant recruitment process, unless you separately agree that we may keep your details for future opportunities.
By submitting your application, you acknowledge that your personal data will be processed in accordance with this notice.