The Partnership Relationships Manager SME is responsible for building, developing, and strengthening relationships with Fortis’ key partners — including banks, PSPs, vendors, and other organizations that refer clients or provide joint products.

The goal of the role is to position Fortis as a priority partner for each key counterpart, drive partner activity (leads, referrals, inclusion in their sales channels), increase Fortis’ visibility within partner teams, expand reach, and scale the partnership impact.

Core Responsibilities

• Build and maintain strong relationships with decision-makers and key stakeholders within partner organizations

• Run regular sync calls, meetings, and business reviews with partners

• Conduct or organize training sessions, workshops, and presentations for partner teams

• Align and document joint goals, action plans, and KPIs

• Monitor partner activity (leads, engagement, active customers/users)

• Identify and drive upsell and cross-sell opportunities within the partner channel

• Keep internal Fortis teams informed about opportunities, risks, and challenges related to each partner

• Maintain relationships and manage communication during crisis situations (issues, escalations, churn risks)

Key Performance Indicators (KPIs)

• Number of inbound leads from each partner

• Frequency and quality of interactions with decision-makers

• Number of trainings, workshops, and enablement sessions for partner teams

• Presence and mentions of Fortis in partners’ internal processes and channels (sales playbooks, CRM flows, internal comms, etc.)

• Level of trust and engagement (qualitative assessment / partner feedback)

• Number and quality of joint initiatives (events, co-marketing campaigns, product bundles, etc.)

Requirements

• Bachelor’s degree in Business, Finance, Marketing, or a related field (Master’s preferred)

• 5+ years of experience in partnership management, account management, or related roles within fintech, banking, or payments industry

• Proven track record of managing and growing partner relationships, driving partner-led revenue, or co-marketing initiatives

• Strong communication, negotiation, and presentation skills

• Analytical mindset with the ability to monitor KPIs, report on partner performance, and identify growth opportunities

• Experience in organizing trainings, workshops, and enablement sessions for partner teams

• Fluency in English; additional languages are a plus

• Ability to handle challenging situations, escalate appropriately, and manage partner crises